Shipping & Payment info

SHIPPING AND PAYMENT POLICY

Last updated: 9 August 2026

1. SELLER

CarParts4You.lv is operated by MB "Carparts4you", company registration number 306278760, registered at Lvivo g. 13-12, Vilnius, LT-09313, Lithuania.

Email: info@carparts4you.lv
Phone / WhatsApp: +371 20 222 042

1. PRODUCT LOCATIONS

CarParts4You sources products from independent automotive dismantlers, suppliers and partner warehouses worldwide.

Products may be stored, packed and dispatched directly from the partner warehouse where they are located. The warehouse country is displayed on the product page where this information is available.

Supplier identities and exact warehouse addresses are not publicly displayed. CarParts4You remains the customer’s point of contact for the order and delivery support.

1. DELIVERY DESTINATIONS

We arrange delivery to many destinations worldwide.

Delivery availability depends on the product, warehouse location, destination, dimensions, weight, transport restrictions and customs requirements.

Some products or destinations may not be available through automatic checkout. Contact CarParts4You for an individual delivery quotation when required.

1. DELIVERY METHODS

Smaller products are normally sent by parcel courier.

Engines, gearboxes, body panels and other large or heavy products may require pallet or freight delivery by road, sea or air.

The available method is selected according to the product, destination, cost, safety requirements and available carrier services.

1. DELIVERY PRICES

Delivery charges are displayed during checkout where they can be calculated automatically.

For freight, oversized products, remote destinations or orders requiring special handling, delivery prices may be confirmed separately before the order is accepted.

An order will not be accepted at an increased delivery price without the customer’s agreement.

Any club-member delivery benefit, promotional discount or free-delivery offer applies only under its published conditions. Customs duties, import taxes, brokerage fees and remote-area surcharges are excluded unless expressly stated.

1. DELIVERY ESTIMATES

Delivery times are estimates and begin after payment, order acceptance and any required product or customer verification.

Estimated times may be affected by warehouse preparation, weekends, public holidays, carrier operations, customs clearance, weather, strikes, remote-area service and other circumstances outside our reasonable control.

A delivery date is guaranteed only when CarParts4You expressly confirms a guaranteed service and date in writing.

Mandatory consumer rights concerning delivery delays remain unaffected.

1. TRACKING

Tracking information is provided when supported by the selected carrier or freight service.

Tracking may become active only after the shipment reaches the carrier’s sorting facility.

Pallet, freight, sea and specialist deliveries may use delivery appointments or status updates instead of conventional parcel tracking.

1. PACKAGING

Products are packed according to their dimensions, weight, condition, transport method and destination.

Large components may be secured to a pallet, enclosed in a suitable frame or protected using wrapping and cushioning materials.

Packing may be performed by the partner warehouse dispatching the product.

1. DELIVERY ADDRESS

Customers must provide a complete and accurate delivery address, telephone number and email address.

Customers must inform us before dispatch if the delivery location has restricted access, requires a tail lift, cannot receive a large vehicle or requires a delivery appointment.

Additional costs caused by an incorrect or incomplete address, refused delivery, missed appointment or undisclosed access restriction may be charged where permitted by law.

1. CUSTOMS AND IMPORT CHARGES

International shipments may be subject to customs procedures.

Unless expressly stated otherwise, customers are responsible for import VAT, customs duties, brokerage, clearance charges and other destination-country fees.

Customers must provide information reasonably required for customs clearance. Delays caused by missing customer information are outside our reasonable control.

We will not declare an artificially low value or incorrectly describe goods for customs purposes.

1. INSPECTION ON DELIVERY

Inspect the external packaging when delivery is made.

If visible damage exists:

Do not install, modify or dispose of a damaged product before receiving instructions.

Prompt notification helps us submit a carrier claim. It does not remove mandatory consumer rights that apply after the suggested reporting period.

1. FAILED OR REFUSED DELIVERY

If delivery fails because the customer supplied incorrect information, was unavailable for an agreed appointment, refused the shipment without a lawful reason or did not complete required customs procedures, reasonable redelivery, storage or return expenses may be deducted or charged where permitted by law.

This does not apply where the refusal is justified by a valid statutory right or a material problem with the shipment.

1. PICKUP

Pickup may be available for selected products by prior written arrangement.

Because products are located at different warehouses, customers must not travel to any warehouse before receiving confirmation of the pickup address, date, time and instructions.

Identification and an order confirmation may be required when collecting a product.

1. RISK AND OWNERSHIP

For consumer orders, risk passes as provided by applicable consumer law, normally when the consumer or a person designated by the consumer takes physical possession of the product.

For business orders, risk passes according to the agreed delivery term or, where no separate term is agreed, when the shipment is delivered to the stated destination.

Ownership remains with the seller until full payment has been received, to the extent permitted by applicable law.

1. PAYMENT METHODS

Available payment methods are displayed during checkout and may include PayPal, Paysera, payment cards or other supported payment services.

Payment availability may depend on the customer’s country, currency and order value.

Payment providers process transactions according to their own security and privacy terms. CarParts4You does not normally receive complete payment-card details.

1. PAYMENT VERIFICATION

Orders may be held while payment, billing, delivery or fraud-prevention information is reasonably verified.

We may request additional non-excessive information where necessary to protect the customer and seller from fraud.

If an order cannot be accepted after payment has been collected, the collected amount will be refunded through the original payment method.

1. CONTACT

Delivery and payment questions should be sent to:

Email: info@carparts4you.lv
Phone / WhatsApp: +371 20 222 042

Include the order number or product link when contacting us.